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Unforgettable Honeymoons: Terms and Conditions

We are a full-service travel agency with a honeymoon planning web site offering a variety of ideas and packages from budget to luxury. Our web site is designed to give couples ideas and ballpark rates for our honeymoon and romantic travel packages, we are not an online booking site, therefore, our rates listed on our web site are not set in stone for every date of travel. Our rates are subject to change without notice, and we are constantly working to update our rates and specials as fast as we can. It is necessary to email us or call us for exact rates for your dates of travel, and we do not guarantee the rates on our web site are available for all dates of travel.

  • Premium Planning includes 35-45 minutes expert phone consultation, ideas by email, estimates for various trips, and three to four formal quotes by email. $150.00 per couple ($100 credit applied towards your trip) Customized Honeymoon planning designed for couples who are seeking a highly customized honeymoon combining two or more locations for 14 days or more. $250+ per couple fee is applied towards your honeymoon.

We are a retail full-service internet-based travel agency with a retail office located in Portland Oregon, and we can book couples who live or who are from the USA. We accept checks, and major credit cards issued in the USA only. NOTE: airline tickets are an additional cost and not included in packages. We can only book flights originating in the USA. Resort fees in Hawaii, as well as parking, car or travel insurance, airline baggage fees, etc. are not included with packages.

Terms and conditions

By accessing and using the services and products of this web site and travel agency you agree to be bound by the terms below



By advancing your deposit or full payment to Unforgettable Inc., dba Unforgettable Honeymoons for a vacation, you agree to be bound by the below terms and conditions

#1: Package Deposit - Secures your reservation

All deposits are nonrefundable

Our deposit secures your land/hotel package reservation & represents a portion of our services that are already rendered for planning & securing your reservations. Our deposit is non-refundable under all circumstances including, but not limited to, closures, delays, or cancellations due to a Force Majeure Event (as defined below includes COVID 19) ). If you do not travel for any reason, you can apply your deposit towards a similar package in the future.

Airline Tickets are nonrefundable

Airline tickets cannot be refunded but can be changed (with respect to dates only) with a change fee and ticket price adjustment if any, as determined by the airline's policy. Each airline has its own rules after COVID-19, in particular, and may allow free changes, but some do not or may change their policies before you travel.

You are responsible for checking and coordinating directly with the airline. Unforgettable cannot control airline policies, rules, and refund policies and only offers a ticketing booking service for all new airline bookings. After the initial ticketing, passengers will manage flights directly with airlines. If airlines cancel flights or change flights, passengers will work with airlines for any changes or refunds and Unforgettable is not responsible for airline changes, additional charges, or refunds.

The deposit is non-refundable, and refunds for airline tickets, hotel reservations, or other third parties- provided services are determined by the respective third-party vendors.

We recommend you purchase travel insurance immediately or shortly after booking your honeymoon. Most travel insurance companies require you to purchase insurance with 14 days of depositing with us but some may have shorter timeframes. This is especially important after COVID-19 as the pandemic may worsen again and hotels, resorts, airlines, and other tourism facilities may change their policies or close again.

Travel insurance is recommended as travel arrangements are nonrefundable, and most health insurance companies do not offer coverage outside the USA in the event of a medical emergency abroad, travel insurance covers medical expenses and emergency evacuation since most airlines do not allow you to board if you are ill or injured badly. Insurance also covers cancellation due to medical reasons and death in the family plus early departure due to covered reasons. One site we recommend for travel insurance is: www.insuremytrip.com

By initialing, you acknowledge that Unforgettable is not responsible for credits or refunds caused by cancellations, closures, or other events that interrupt or prevent your travel and that travel insurance is not included in your package and we strongly recommend you purchase insurance to protect your investment. _________

#2: ALL RATES ARE FINAL - Check previous quotes for differences

The package price listed on this Agreement, the invoice, or the itinerary is the final price in US dollars. It may differ from a previous quote you were sent by email. We cannot match lower airfare or hotel/car rates after the deposit is received. All previous quotes are invalid as this is your official itinerary, please double check your itinerary before depositing as your final itinerary could differ from a previous quote(s). We will only honor inclusions for what is listed in this Agreement. Please double-check dates-After the deposit is made, any date changes can incur change fees.

#3: FINAL PAYMENT due 45 days before departure

Final payment is nonrefundable

The final payment is due 45 days before travel for most locations (certain packages require full payment 60 days before travel). If you are unable to pay your final payment on the due date call us immediately. If you are paying the final by check, please mail us the check several days before the final due date. You may be eligible for a refund if you had purchased travel insurance on your own.

(Call your travel insurance company for details). If you do not pay your final payment and are unreachable for final payment, your trip could be canceled (although we try to reach you for final payment before canceling your arrangements)

If you cannot travel due to the closure of your hotel and cancellation of your flights because of COVID or any Force Majeure Event.

We have no control over the airline and hotel policy to refund your trip once paid in full. Clients are subject to individual hotel and airline policies as well as our wholesaler and travel agency policies outlined in this contract. If the hotel and airline cancel your reservation, your trip may, if permitted by the hotel or airline cancellation policy, be rebooked for a later date of your choice based on availability. If hotels, car rental companies, tour companies have a refund in full policy due to any reason whatsoever after final payment has been paid, and you do not rebook your honeymoon and opt to cancel for a refund, Unforgettable will retain your original deposit (which can be used as a credit towards a future trip but will not be refunded) as well as a service fee of 15% of the total cost of the land package less the cost of the non-refundable deposit which represents our full travel agency services already rendered for planning and booking your honeymoon. You have hired us to book and plan your honeymoon, and our services are already rendered after final payment and cannot be refunded, however, payments/ The deposit can be applied towards another trip with our agency in most cases. If you cancel due to other reasons within 45 days of travel, your final payment and deposit will be nonrefundable and may be applicable towards a future trip if approved by the hotel

#4 and #5

CHANGES IN PLAN Before and After the final payment due date

a. One complimentary package ( hotel/cars/land) date of travel change before the final payment is permitted. (same trip new dates)

b. After the final payment is received if no other changes have been made after deposit: One change due to urgent COVID-related reasons ( that prevent you from traveling) with the approval of the hotel(s) in the package. Airline ticket change fee $55 per person for all date changes in addition to any airline fees.

c. The second date changes $75 per person before 45 days of travel, $100 per person within 45 days if the hotel permits change. Additional fees for changing flights apply

d. Changing the package to an entirely new destination which includes additional time on the phone with new quotes will incur a $100 per person change/planning fee plus airline ticket change fees before and after final payment. ( often we are unable to change hotels after final payment must be authorized by hotel to make the change)



Your passport must be valid for at least 6 months beyond the dates of travel for many international destinations and you will not be permitted to board the plane unless there is sufficient time left on your passport prior to expiration. Passports are mandatory for some states in the USA now. It is the passengers’ responsibility to make sure the proper ID is presented and to obtain the necessary visas for the location you are visiting. Visas are required for some locations, including Australia and Bali. You must have a TRUE ID beginning in October for 2021 for airline travel. ( subject to change due to COVID)



Airline Tickets are only included if an airline itinerary is listed in the itinerary.

Airline Tickets are nonrefundable.

Change fees apply if you change dates from airline, agency or wholesaler

Names must match names on the ticket exactly. Brides should not book under their married name unless their name has already changed before the honeymoon.

Clients must manage flights directly with the airline using their record locator # provided at the time of booking.

Seats are not always assigned and we cannot control seats or take responsibility if seats are not together, most airlines charge for seat assignments.

You must check-in online 24 hours before travel with the airline.

If you arrive late you will be considered a no show and lose the value of your ticket (late would be within one hour of flight in most cases).

If you miss your connection due to any reason we are unable to obtain a refund of your hotel stay if you miss a night of your trip, but can ask the hotel to move your start date if possible.

If the airline cancels the flight they will need to coordinate a back-up flight

A. Airline tickets are non-transferable. NO name changes are allowed. Tickets are issued within hours of receiving payment deposits and cannot be reversed after you have purchased them.

B. Airlines change flight times and flight numbers often. We are not always notified by the airlines of schedule changes, passengers need to manage their booking directly with the airline with an APP, or online using their record locater the number provided at the time of booking. We are not responsible for these changes made directly by the airlines. We take NO responsibility for missed flights due to flight time changes by the airline, you must manage your own flights direct with the airline using your record locater # we provide to you.

URGENT NOTE - YOU CAN MISS A CONNECTION DUE TO LONG LINES AT CUSTOMS OR FLIGHT CHANGES THAT GIVE YOU LESS TIME TO GET THROUGH CUSTOMS/IMMIGRATION. Airlines often change flights and a change in the flight can affect the time you have to clear customs, resulting in a missed flight. Airlines will not want to take responsibility for a missed connection due to long lines at customs or a change in flight that gives you a shorter layover. Unforgettable is not responsible for paying fees for your inconvenience of a long layover or paying for a hotel overnight if you cannot be accommodated on a flight for the same day.


If it is not during our business hours, please call the airline directly to cancel your seats. Otherwise, you will be considered a "no-show" and the value of your tickets will be zero. Do not leave a voice mail message at our office to cancel any trip. Call our after-hours number(s). Unused tickets must be canceled by midnight on the date of departure to retain any value. Unused ticket value expires one year from the original date of issue. CANCELING OR CHANGING YOUR TRIP DUE TO A LAST-MINUTE EMERGENCY- CALL OUR OFFICE PLEASE OR TEXT OUR MANAGER RENEE 503 453 2186


BAGGAGE LOSS AND DELAY - WE ARE NOT RESPONSIBLE FOR BAGGAGE FEES OR LOST LUGGAGE. The airline is responsible for your baggage. If it is lost or delayed, you must deal directly with the airline. We take no responsibility for lost luggage or delayed luggage. We can warn you however NOT to put valuables IN your luggage.



All Travel Documents are now issued electronically. You will receive your Travel documents 2 -3 weeks before your departure. Airlines NO Longer have paper tickets. Mostly it is E-tickets only. You can generally check into your Hotel/Resort with your Identification. Transfer companies will generally allow check in with just your names.



For the most current worldwide health information, consult your family physician or the official Web site for the Centers for Disease Control and Prevention at wwwn.cdc.gov/travel/ or by phone at 1-800-232-4636. You'll find information on recent outbreaks, required vaccinations, safe food and water tips, insect protection, illness and injury abroad, and more.

Unforgettable cannot guarantee any destination will be Zika or COVID free or free of other diseases.



If you fail to check your final documents/itinerary the day you receive them, and wait until the day you depart to look at them, and find an error, then, unfortunately, you will be responsible for any fees associated with changing or rectifying the situation. It is your responsibility to report to us if something is incorrect immediately.



We have taken all reasonable steps to ensure that the proper arrangements have been made for your trip. We do not accept any liability for the actions or omissions of the third party independent suppliers, hotels/airlines/transfer companies over whom we have no control. If you have any dispute with the third party independent suppliers, we will assist you to the best of our ability to help resolve. Unforgettable cannot control such factors as individual airlines and their policies/operations/mechanical breakdowns, or individual hotels, wholesale package companies, we cannot control the weather, government actions, government lockdowns, pandemics, war, strikes at hotels or airlines, terror, theft, your physical, medical or mental disabilities, your failure to obtain valid travel documents, or your failure to follow travel instructions or your loss of tickets/vouchers. You agree to hold us harmless from any losses you experience due to any of these actions or failure to obtain travel insurance.

A. If you have a challenge on your honeymoon on the weekend or after our normal hours contact our after-hours number ( 9am to 10pm PST) TO REACH our manager - Remember the time difference we are PST You should also call us at our local phone number during business hours, our toll-free does not work from out of the country, our local phone M-F 10 AM - 6 PM PST is 503-249-8444

B. If you leave the hotel early.

Notify us immediately and speak to the resort directly, if you need to depart early due to an emergency. It is doubtful you can get a refund for the unused night but you can ask the hotel if they will put in writing to us that they are waiving the penalty. If they do, our wholesaler will still have a change / cancel fee for that one night changing the refund amount to the nightly rate less our wholesaler's fee of usually 15% of the cost of the night(s) you missed

C. There are no refunds for used nights

Once you have stayed overnight in a hotel it is impossible to get a refund and airline tickets are non-refundable. You must contact us immediately to let us know if you are unsatisfied with your accommodations, so we can either assist you with changing hotels or returning home early if no other hotel is available. Documenting the problem immediately with photos and speaking to the manager is vitally important.

If you want to move resorts, you will need to be prepared to pay additional out of pocket expenses for the cost of the new hotel, and depending on the circumstances you might have to relinquish what you have already paid for your current hotel stay.

Speak to the general manager of the hotel if you have any issues with your stay that you feel the resort can help resolve (if there is any problem with your room, they often can help move your room)

Our after-hours service can also work on your behalf to resolve any issues you are having if our office is closed.

Check the hotel's web site and travel reviews

It is your responsibility to check the hotel's website directly as well as hotel reviews before making your final decision. Familiarize yourself with the rooms, amenities, location, etc. We do our best to recommend hotels that deliver a high level of satisfaction consistently to our clients.

Hotel points cannot be earned for most packages please check with your agent.

Rental Cars - Do not include rental insurance or gas. Young drivers under 25 will have to pay a young driver fee to the car company

Pre paid transfers and activities: all transfers and activities pre paid are non refundable.

Bugs and rodents are everywhere in the world, and in the tropics, there are spiders, cockroaches, ants, rats, bats, etc. Hotels do their best to keep these annoyances out of the rooms but there is no guarantee you may see one sometime on your trip especially if you are in the tropics

Food allergies/ diets

We cannot guarantee any hotel can cater to certain diets such as gluten-free, kosher, vegan, or that they can provide food that is free of certain allergens such as peanuts. It is the passenger’s responsibility to check directly with the hotel and the surrounding area to ensure that these dietary needs can be met.

Seaweed and other ocean and beach hazards

You agree to hold harmless Unforgettable from any responsibility for inclement weather, poor ocean water clarity, or beach conditions due to tides, mother nature, seaweed or sargassum. If you go into the ocean you are at risk of injury from other swimmers, high tides, waves, sea animals, fish, water equipment such as surfboards, windsurfers, etc.

Construction projects around your hotel

We understand and agree Unforgettable is not responsible for construction projects taking place on or around your hotel site. Please check hotel’s web sites for any future hotel construction on site or nearby because often hotels will remodel, update pool areas, etc. We do our best to alert you in advance if we are advised of any upcoming construction but do not always receive notice.


Requests for accommodations to suit specific physical requirements, such as wheelchair accessible rooms, must be made at the time of booking and are subject to availability. Unforgettable cannot accept responsibility for the standards of the facilities requested, as they can vary between properties.


IMPORTANT ABOUT BEDDING & VIEWS- check the hotels web site for the type of bedding in the room you are booking.

Hotels rarely guarantee one king bed in the room, unless specifically booked as a king-bedded room, and this would be noted in your room type on this contract. Check your itinerary now to see if the king bed is listed. You can also go to the hotels' web site to see if the room you booked has a king bed. Many adult-only, all-inclusive hotels do offer king beds; check the resorts web site and confirm your bedding type for the room you booked.

OCEAN VIEW ROOMS do not guarantee a full view of the ocean from your room.

An ocean view room means you will see the ocean from your balcony; however, it does not guarantee you are right directly in front of the ocean with no other view. Rarely do hotels offer rooms that are 100% oceanfront with no other view from the room. Oceanfront rooms usually face the ocean head-on, and have the best views of the ocean from the room/balcony, however, couples need to review the hotel online before booking with us to check for themselves what the view is described as on the hotel's web site.


Hotel check-in and check-out- Check-in is usually 3 PM, check out is 11 AM or 12 PM but each hotel will vary.

We cannot guarantee early check-in or late checkout. Hotels can hold your luggage while you get something to eat or relax nearby. Often, a hotel can offer a courtesy room, or allow you to use to their spa if need be to use shower facilities, but this is not always the case.


Once deposit and acceptance of your confirmation are received the above terms and conditions as well as the cancellation policy is in effect. This goes into effect immediately after you have made a deposit.


Honeymoon Amenities (free extra added perks you get when on your honeymoon from the resort directly).

We book all our clients as honeymooners unless they are NOT specifically on their honeymoon and reach out personally to every hotel to let them know this information.

We cannot give a 100% guarantee that you will receive your honeymoon amenities immediately upon arrival or on the first day of travel, often hotels will present the amenity within 24 hours.

Certain resorts require that you show proof you are on your honeymoons, such as a marriage certificate or invitation that you bring with you or email to them before travel. (These are mostly all-inclusive resorts). Hawaii and Europe do not usually apply to this rule.

Resorts often have rules that you must have been married within 30 days of arrival.

It is the passenger’s responsibility to check on the requirements of the resort for the complimentary honeymoon amenity.

Not all hotels give a honeymoon welcome or amenity, we have no control if they do or do not

Honeymoon amenities can be changed by the resort at any time, and it is a complimentary amenity that is offered by the hotel, not by Unforgettable.


Responsibility & Limitation of Liability: Unforgettable cannot be held liable for loss or damage to property or injury to persons caused because of any act or omission, intentional, negligent, or otherwise, by third-party suppliers, including but not limited to hotels or airlines. Also, Unforgettable is not liable for any delays, cancellations, or other costs, expenses, claims or damages arising from or related to Force Majeure Events, or other actions beyond its direct control, in accordance with Section 22 of this Agreement. You hereby agree to hold us harmless of and from any such events.


Unforgettable contracts with third parties to provide housing, transportation, guide services, education, and/or all other related travel services. Unforgettable assumes no responsibility, however, caused, for injury, loss, or damage to person or property in connection with any service provided by a third party or resulting directly from a Force Majeure Event.

Unforgettable may provide recommendations for optional activities or third party vendors during the vacation. Unforgettable assumes no responsibility, however, caused, for injury, loss or damage to person or property in connection with any service provided by a recommended party or from any optional activity of your choice such as surfboard rentals, private instruction, jet ski rentals, private spa services, and/or private dining.

Limitation of Liability



General Provisions: This agreement is governed by and shall be construed in accordance with the laws of the State of Oregon, without any reference to its choice of law rules. You hereby consent to the exclusive jurisdiction and venue of the courts in Multnomah County, Oregon for all disputes related to your travel from Unforgettable.



Please check the weather for your destination and understand due to the recent changes in worldwide weather patterns, that Unforgettable cannot guarantee the best time of year for most destinations.

Travel agencies cannot control the weather, or guarantee sunshine, or guarantee there will be no storms or rain. If it is raining or stormy weather, or a hurricane: Resorts/ hotels and airlines will not refund your stay, however, they will usually always allow you to rebook/reschedule for no fee within a certain amount of time if there is a hurricane heading for their location. Each hotel has its policies as well and those can change without notice for hurricanes.


Force Majeure

Unforgettable shall not be liable or responsible to you, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any obligation of this Agreement, when and to the extent such failure or delay is caused by or results from acts Unforgettable’s reasonable control, including, without limitation, the following force majeure events (each, a "Force Majeure Event"): (a) acts of God; (b) flood, fire, earthquake, pandemic, epidemic or explosion; © war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order, law, or actions; (e) embargoes or blockades in effect on or after the date of this Agreement; (f) national or regional emergency; (g) strikes, labor stoppages or slowdowns, or other industrial disturbances; (h) shortage of adequate power or transportation facilities; (i) governmental regulations or restrictions, and (j) other events beyond the reasonable control of the Unforgettable.


Finalized Itinerary

Travel participants are referenced in this section 23 as “We,” and “I.”

We compared the above-finalized package with previously quoted packages and are 100% satisfied with the final package listed in this contract. We agree with any future questions/ discrepancies in regards to inclusions will be referred back to this exact contract, not past quotes or website offers. Travel participants acknowledge and agree that:

_________ We have read and agreed to the terms and conditions of the package and compared it to previous quotes for accuracy, and we are both 100% satisfied with our final choice and the above inclusions/itinerary. We agree it is our responsibility to check the hotel's web site directly to be up to date on all details about our resort choice.

______We confirm our passport / ID names and dates are correctly stated above and take full responsibility for change fees if later we advise you that our names are different than on this contract. We confirm we double-checked the spelling of our names.

________We are aware and understand that a vacation is a potentially dangerous activity and involves the risk of serious injury, disability, death, or property damage.

_________ We agree any future questions/ discrepancies regarding our inclusions, dates, amenities, name spellings, etc. will only be referred back to this exact contract, not past quotes , contracts, or website offers.

________We agree that there are no verbal offers from our agent of additional inclusions, discounts, upgrades, etc. that have not been listed above.

________ If we are dissatisfied during our honeymoon for any reason we agree to the protocol outlined in this agreement to contact Unforgettable immediately (as well as all after hour numbers provided) and to speak to the general manager of our hotel, (or highest manager on duty on the property) to try and resolve whatever situation is at hand.

_______We are also aware of the contagious nature of bacterial and viral diseases including the 2019 novel coronavirus disease (COVID-19) and the risk that we may be exposed to or contract a disease by engaging in the vacation, which may result in serious illness, personal injury, disability, death, or property damage.

We acknowledge that these risks may result from or be compounded by the actions, omissions, or negligence of Unforgettable's employees or others, including negligent emergency response or rescue operations of Unforgettable or third party vendors. I understand that Unforgettable cannot guarantee that we will not be injured or become infected with a disease due to our participation in the vacation.

COVID 19 Release

______We agree we are 100% responsible for checking the rules and protocols necessary for entering and returning from the destination we have booked for our honeymoon. We have read and understood the requirements and necessary tests that we will need to present upon arrival as well as re-entry back to the USA. We understand the potential of taking tests at our destination and what the ramifications are for a positive COVID test upon arrival as well as testing positive before re-entry into the USA. We have been advised that a positive COVID test will result in denial of entry back to the USA as well as a 14-day quarantine in the country you have visited at your own expense.

______We understand that COVID travel rules can change without notice and It is our responsibility to keep checking on the rules for entry on our own. We agree and acknowledge there are no refunds for any part of our honeymoon if we are unable to travel due to denied entry or quarantine at our destination. We agree and acknowledge there will be no compensation for lost wages or any other ramifications that are the result of denied entry or upon return to the United States.

_______We also agree that during COVID 19 that not all activities, tours, or restaurants might be opened at our destinations and there are no refunds or compensations for these closures, we also acknowledge that we are subject to the rules of the destination on wearing masks and social distancing and will abide by those rules on our vacation

_______We are aware and understand that a honeymoon vacation is a potentially dangerous activity and involves the risk of serious injury, disability, death, or property damage. We are also aware of the contagious nature of bacterial and viral diseases including the 2019 novel coronavirus disease (COVID-19) and the risk that we may be exposed to or contract a disease by engaging in the vacation, which may result in serious illness, personal injury, disability, death, or property damage.

______We acknowledge that these risks may result from or be compounded by the actions, omissions, or negligence of Unforgettable Honeymoons employees or others, including negligent emergency response or rescue operations of Unforgettable or third-party vendors. I understand that Unforgettable Honeymoons cannot guarantee that we will not be injured or become infected with a disease due to our participation in the vacation.

_______We both agree to hold Unforgettable harmless from any and all damages arising from or related to a disease to which we are exposed or that we contract during the honeymoon vacations, included but limited to any fees or costs incurred in connection with the denial of entry into a destination, being quarantined or hospitalized during our stay, or requiring quarantine upon return.

By signing below, travel participants acknowledge that they have carefully read and fully understand the contents of this Agreement in its entirety. Each travel participant voluntarily agrees to all of the terms, conditions and policies of this Agreement, and in signing up for a vacation with Unforgettable, each of them agrees to be bound by the terms, conditions and policies set forth in this Agreement. No oral representations, statements or other inducements to sign this release have been made apart from what is contained in this document.

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